How do I return an item?
Due to COVID19, we are not accepting any returns until further notice. Please make sure you really need an item before you make a purchase.
If for any reason you are not completely satisfied with your purchase from The-Furniture-Authority.com, simply send us an email within 2 days of the delivery. All discontinued items are final sale. No returns or exchanges.
You will be responsible for round trip freight and a 30% restocking fee will be applied to your refund. All refunds will be issued as a store credit only. COD is not acceptable under any circumstances. Refunds for special orders or discontinued orders that require warehouse transfer and handling will be handled on case by case basis. The cancellation fees on special orders and discontinued item orders will be 50% plus cost of warehouse transfer freight charges ($100 minimum).
If you should need to return or exchange any item(s):
- Item(s) being returned must be in manufacturer's original carton and must include all packaging materials and accessories, if applicable.
- When shipping merchandise back, please wrap the item(s) in a sturdy box and secure with strong tape. For your protection, insure it for its value.
- Return the package prepaid. (Sorry, we cannot accept COD)
- Please note that we cannot accept back any item(s) which appears to have been used. In such cases there might be a thirty percent re-stocking fee (thirty percent of the purchase price).
Our Return Address will be notified to you.
We will be happy to work with you!
Our policy is subject to change without prior notice.
What Our Customers Are Saying?
"Great customer service, very prompt replies on livechat and texting. They answered my questions very professionally and i received delivery in 12 days. This is great. I wanted to add a chest to the order and called them and they added it on and i didn't even have to wait that long. Everything came in together and looks beautiful. Definitely recommend to all. -- A Donato verified customer
"I'm very happy with my purchase. The product was everything I desired and
quality was more than expected. Delivery was excellent and sooner than
expected. Would recommend others. You won't be sorry!" --Teflars
"Great web site, the best customer service I've ever had ANYWHERE, fast shipping, easy & perfect order processing. I couldn't be happier! Will definitely shop again from here." --Lisa G. verified customer
"When I contacted Furniture Authority, I spoke with Sunny. He was so helpful and got me what I wanted. They were the most reasonable then anywhere. Itís hard to find great customer service now a days but Furniture Authority really knows how to treat their customers. They are very personable, even the delivery guy was.
I will be ordering from them again!" -- C. Pitale verified customer
"We ordered a loft bed and it was delivered within 24 hours!! The bed was exactly as expected and my daughter loves it!! The delivery was smooth and easy. Driver kept in touch and updated us on arrival time. He was prompt, courteous and very helpful! He was extremely professional as well. He patiently waited for my husband to unbox and inspect all pieces. We were extremely pleased with the product and delivery!! Great job!!😊" -- Andrea verified customer
"The delivery of my mirror was completed today, thank you so very much for your outstanding customer service and quick replyís, very much appreciated . The purchase was delivered in very good condition and Iím very happy with the purchase. Abel the delivery person kepped me updated from the first call Monday all the way till today when the delivery was completed, thank you again for a outstanding delivery process" -- Erikat verified customer
The Furniture Authority recipient of 'BEST of 2019 Howell' Award