The Furniture Authority Help

Help/ Company Policy

Ideas, comments, feedback?

Drop us a line at:
Feedback@Furniture-Authority.com

We are dedicated to giving you a worry free buying experience. Guaranteed!

SHOP WITH CONFIDENCE!!!

Buyer's Guide
• Disclaimer.
• Do you have Lay Away?
• How can I find more information about a product and find related items?
• How can i put an item on Lay Away?
• I can't find what i'm looking for. What do i do?
• Gift certificates and store credits
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?

Order Status
• Can I cancel my Lay-Away order?
• Has my order shipped?
• How do I cancel my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?

My Account
• Having trouble logging into the account?
• How do I change the quantities of items in my order?
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• When will my order ship?

Shipping and Returns
• Assembly
• Can i get shipping to multiple addresses?
• Delivery notes.
• How do I know if the item I wish to order qualifies to be in the Bulky/ Heavy Freight category?
• How much is the cost of shipping?
• Inspection of Delivery & Damages
• Legal Disputes
• Need Assistance for Claims, if any?
• What does Site-to-Store FREE SHIPPING mean?
• White Glove Delivery Details...

Returns & Damages
• Inspection of Delivery and Damages.
• Ordering Replacement Parts
• Returning An Item or An Order
• What If My Order Arrives Damaged?
• Return Policy

International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?

Guarantees
• Low Price Guarantee
• Privacy Policy
• Security

Pricing and Billing
• Do you have Lay Away?
• How can i put an item on Lay Away?
• How does the Lay Away work?
• What are the payment options?
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?

Additional Support
• How do I contact you?

What Our Customers Are Saying?

"Great customer service, very prompt replies on livechat and texting. They answered my questions very professionally and i received delivery in 12 days. This is great. I wanted to add a chest to the order and called them and they added it on and i didn't even have to wait that long. Everything came in together and looks beautiful. Definitely recommend to all. -- A Donato verified customer

"I'm very happy with my purchase. The product was everything I desired and quality was more than expected. Delivery was excellent and sooner than expected. Would recommend others. You won't be sorry!" --Teflars verified customer

"Great web site, the best customer service I've ever had ANYWHERE, fast shipping, easy & perfect order processing. I couldn't be happier! Will definitely shop again from here." --Lisa G. verified customer

"When I contacted Furniture Authority, I spoke with Sunny. He was so helpful and got me what I wanted. They were the most reasonable then anywhere. It’s hard to find great customer service now a days but Furniture Authority really knows how to treat their customers. They are very personable, even the delivery guy was.
I will be ordering from them again!" -- C. Pitale verified customer

"We ordered a loft bed and it was delivered within 24 hours!! The bed was exactly as expected and my daughter loves it!! The delivery was smooth and easy. Driver kept in touch and updated us on arrival time. He was prompt, courteous and very helpful! He was extremely professional as well. He patiently waited for my husband to unbox and inspect all pieces. We were extremely pleased with the product and delivery!! Great job!!😊" -- Andrea verified customer

"The delivery of my mirror was completed today, thank you so very much for your outstanding customer service and quick reply’s, very much appreciated . The purchase was delivered in very good condition and I’m very happy with the purchase. Abel the delivery person kepped me updated from the first call Monday all the way till today when the delivery was completed, thank you again for a outstanding delivery process" -- Erikat verified customer

Thank you!
The Furniture Authority recipient of 'BEST of 2019 Howell' Award