Your Complete Source for Home Furnishings and Accessories.
Come discover us! You will be glad you did!
Note: We are open for business! Please be patient as our team is
working remotely during the COVID-19 evolving situation and is experiencing
higher than normal wait times.
Thank you for your understanding and patience.
Chat or Email is the best way to contact us! Please send all your questions at:
Our website works on a
FLASH SALE MODEL! If you like something, purchase it right away!! Prices can
change any moment. Placing an item in the cart doesn't guarantee you will get
the price. Flash sale prices can change any time. Items in cart, without
payment can not be reserved.
Do you really offer FREE Shipping?
YES, on most items! Order total MUST be over
We have warehouse and delivery associates all over USA
including but not limited to New Jersey, New York, Georgia, Florida, Texas,
Illinois, Los Angeles, San Francisco. If the shipping zip code falls within
close range of our warehouse, you will receive FREE basic delivery. Please note
all our items are categorized according to warehouse zones.
Prices may be different for different zones. Please check "Availability" section to see if
you qualify for FREE delivery. OR, simply ask us on LIVECHAT or Text us at
888-901-4595 with the productcode and your zip code. We will happily check if
you qualify for FREE SHIPPING.
If your zip code falls outside our FREE shipping zone, the
shipping charges will be $150-$275. You will be notified via email. Please be
assured, no funds will be taken out of your account until you authorize.
Some orders may go through online with a "FREE SHIPPING METHOD" but
will not process if the conditions are not met. Each order is carefully checked
by our billing department before the payment is processed. The Furniture
Authority may change the fulfillment warehouse in order to fulfill an order,
irrespective of the warehouse customer ordered from. Any changes to shipping
costs will be at Furniture Authority's discretion. Apartment deliveries have a
minimum surcharge of $25 for "outside apartment building drop off
delivery". Some cities with apartments don't allow trucks to be parked on
the streets, please mention this at the time of placing an order. The drivers
can not leave their trucks, if that's the case and you will be charged an
additional $75 in case this was not reported ahead of time and driver wasn't
notified. You know your delivery location better than we do.
Drop off basic box deliveries to apartments is an additional minimum $75 per
flight of stairs. All deliveries are 1-person delivery and your help maybe
required by the driver.
All orders under $3000 are consolidated orders. Out of zone deliveries can take
approximately 4-6 weeks. Orders less than $300 will need to be confirmed via
order department. Due to promotional pricing, and excellent personalized
shipping experience, we might not be able to fulfill orders below $300 with
FREE shipping. We ship 99% of our orders via personalized local delivery
associates or LTL carriers.
All FREE Shipping, curbside deliveries are your responsibility to unload the
heavy items off the truck. If you need liftgate service, there's an additional
charge of $100.
Liftgate service is an add-on accessorial service in addition to any freight charges that you may have paid.
FREE shipping on Homey Design items is available only within
California. Shipping estimates vary according to items you purchase with a
minimum charge of $250.
We ship from warehouses all over USA. At times we are able to transfer orders from warehouses and there's an additional freight cost add-on. Please remain assured- no order is processed until you agree about any out of zone / add-on freight costs. The final mile delivery is done by local delivery associates from local warehouses.
How do I cancel my order?
-same day - 5% of Order Amount
-after 1 day but before item shipped - 10% of Order Amount
- if the order has been dispatched - 20% of Order Amount
-after item shipped and is on its way - 30% of Order Amount plus
trip freight charges (to cover above and freight recall fee, even if you were
given free delivery).
- 30% re-stocking fee, plus
actual round trip
freight charges, if you cancel the order during warehouse transfer process.
CANCELLATION / RESTOCKING FEE after item
reaches you - 30% of Order Amount PLUS 2-way Freight (to cover above and
warehouse restocking fee PLUS freight both ways). The cancellation fees on
special orders and discontinued item orders will be 50% plus cost of warehouse
transfer freight charges ($100 minimum).
Cancellation of orders that are on backorder- If you agreed to wait for an order and the payment has been processed, minimum cancellation charge is 10%. Please make sure you are able to wait. No exceptions! Cancellation fee applies.
It is YOUR responsibility to read our terms and conditions before placing an order. Our free delivery zones clearly posted on our website and also under "availability tab" under each product listing. Any order that has been wrongly ordered from a wrong zone with an incorrect shipping method and a customer service be involved in cancelling incurs a 5% minimum cancellation charge. Please make sure to go through an entire listing and terms and conditions before placing an order.
If you are ordering a floor model/ closeout/ discontinued item, please note we cannot be held responsible about replacements or parts for defective pieces. All floor model/ closeout / discontinued products are sold on an AS-IS basis. All orders with floor model/ closeout/ discontinued products are FINAL SALES. NO RETURNS/ NO EXCHANGES!! No exceptions!
www.The-Furniture-Authority.com will try to
assist you at all times.
We reserve the right to cancel any orders placed with us. Should we choose to
cancel an order our liability is limited to one dollar.
All requests for cancellations MUST be made by sending an email request to
It takes 1-2 weeks for the refunds to be processed, after return shipment
inspection of merchandise at warehouse. All refunds allowed as store credits
What if my order arrives damaged?
products are well-packaged to withstand damage during shipping. We refuse to
carry products that are easily damaged during shipping. All our products go
through a pre-inspection stage before shipping out. If an item looks damaged or
parts are missing, you may conveniently request replacement parts by emailing
us at email@example.com with your order# in the subject.
We will make every
effort to help you obtain the necessary replacements as quickly as possible at
no extra cost to you. The delivery associate will contact you directly to
schedule delivery time window appointment.
Please inspect in
front of driver. If arrives damaged, driver will take it back and bring a
replacement free of cost. If found damaged after driver leaves, you will be
responsible to bring back to warehouse or pay for delivery fee (minimum $75 or
more) to receive a free replacement. If comes damaged and you decide you don't
want a replacement, then it will fall under return policy of "customer
changed their mind" restocking fees and shipping fees applies (even if
the initial delivery was free).
Driver will give you a drop off time window. It is "your
responsibility" to make arrangements, have help ready and be available to
receive and inspect the delivery products. If you instruct the driver to drop
off (while you are not at home to receive furniture) and leave, you are waiving
any claims in case furniture has any damages. It is very important to point out
and refuse delivery, if damaged, as the driver can simply take it back. But, if
they need to make an additional trip, then it would cost you a delivery fee
(even if the initial delivery was free). Replacement orders must be resolved within a reasonable timeframe of 30 days. Furniture Authority may decline to replace orders if resolution time has passed. No exceptions.
If your order is shipping by Truck Freight Carrier, please note the important
via Freight Carrier
Even if the package appears only slightly damaged, write "Package
Damaged" when you sign for delivery.
This is VERY important. If
the package looks significantly damaged, you may refuse delivery of the
package. The damaged package will be returned to us and we will send you a new
one. If you refuse delivery, please notify us so that we can expect the return
shipment.If you have already accepted the package and find that parts are
missing or damaged, please contact us right away and we will ship you the replacement
parts free of charge. Speed matters since most carriers only let us file
freight claims within 48 hours of delivery. If we cannot replace the parts, we
will have the carrier pick up the package and we will send you a replacement.
All returned products should be in the original packaging.
Our goal is to make buying online easy, safe and efficient.If you decide you do
not want parts or a replacement unit, the item can be returned under our
standard return policy.Any claim of damage that is not noted on the Bill of
Lading or delivery receipt is your responsibility to pursue directly with the
Trucking Company. KEEP DAMAGED FURNITURE IN ORIGINAL PACKAGING UNTIL FURTHER
Please contact us in writing at support@Furniture-Authority.com
within 24 hours with Subject Line: "ORDER# __________ DELIVERY
Please email us
following pictures with your order# in subject line.
of damage or defect
of entire item to verify product
of white sticker that shows manufacture date (usually on the back of the
product or on the box the product came in)
part number you require (you can look up from the assembly instructions)
We reserve the right to repair furniture in
customer's home or accept return for repair and/or replacement. Regretfully, we
can only authorize full refund in the rare event when we are unable to repair
or replace (or find replacement part for) the item, ONLY if the customer
notated in the delivery receipt of the damage.
We also expect our
customers to accept delivery appointment for any repairs or replacement
furniture to complete the order process. We also expect customer's full
cooperation in case a pickup is required. Customer's need to make themselves available
for our delivery associates to arrange pickup.
cooperation is required to expedite the resolution.
It is important that you inspect the furniture
for damages upon delivery, if an item is found defective, we will repair or
replace it at no cost to you. If the damage is found after the delivery service
leaves, we can still repair or replace that item but we will charge you for the
Please note, if an item has been shipped and received by you, under no
circumstance the delivery fee will be refunded. We pay the delivery company and
hence, the service has been performed and non-refundable.
If you pickup the furniture from warehouse yourselves, you need to make sure
it's in good condition before you accept it. We do not accept any returns or
exchanges for merchandise picked up by customers that's transported by
How do i return the items?
ALL SALES ARE FINAL! NO REFUNDS!
Please make sure you really need an item before
you make a purchase.
Disclaimer: Photo displayed may include
related/optional products not included in price. Computer monitors often
display color variations. We use the pictures as supplied by the manufacturer.
If you are trying to match a particular finish in your room, please go to a
local store. Returns due to finish variation will fall under standard return
policy. We sell products per manufacturer's pictures and details. Questions?
Ask on LiveChat below or Email info@Furniture-Authority.com
If for any reason you are not completely
satisfied with your purchase from
The-Furniture-Authority.com, simply send us an
email within 2 days of the delivery. All discontinued items are final sale. No
returns or exchanges.
All Returns must have a Return Authorization Number. You can obtain a RA# by
emailing us at
You will be responsible for round trip freight and a 30% restocking fee will be
applied to your refund. All refunds will be issued as a store credit only. COD
is not acceptable under any circumstances. The cancellation fees on special
orders and discontinued item orders will be 50% plus cost of warehouse transfer
freight charges ($100 minimum).
If you should need to return or exchange any item(s):
Item(s) being returned must be in manufacturer's original carton and must include
all packaging materials and accessories, if applicable.
When shipping merchandise back, please wrap the item(s) in a sturdy box and
secure with strong tape. For your protection, insure it for its value.
Return the package prepaid. (Sorry, we cannot accept COD)
Please note that we cannot accept back any item(s) which appears to have been
used. In such cases there might be a thirty percent re-stocking fee (thirty
percent of the purchase price).
Our Return Address in NJ will be notified to you.
If you have any questions, please contact us via email at
We will be happy to work with you!
Our policy is subject to change without prior notice.