Terms and Conditions
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YES, on most items!
We have warehouse and delivery associates all over USA including but not limited to New Jersey, New York, Atlanta, Florida, Texas, Chicago, Arizona, Los Angeles, San Francisco. If the shipping zip code falls within close range of our warehouse, you will receive FREE basic delivery. Please note all our items are categorized according to warehouse zones. Prices may be different for different zones. Please check "Availability" section to see if you qualify for FREE delivery. OR, simply ask us on LIVECHAT or Text us at 888-901-4595 with the productcode and your zip code. We will happily check if you qualify for FREE SHIPPING.
FREE shipping on Homey Design items only within California.
-same day - 5% of Order Amount (to cover Credit card fees to charge/refund).
-after 1 day but before item shipped - 10% of Order Amount (to cover above and warehouse handling).
-after item shipped and is on its way - 20% of Order Amount (to cover above and freight recall fee).
CANCELLATION / RESTOCKING FEE after item reaches you - 30% of Order Amount PLUS 2-way Freight (to cover above and warehouse restocking fee PLUS freight both ways). The cancellation fees on special orders and discontinued item orders will be 50% plus cost of warehouse transfer freight charges ($100 minimum).
We at www.The-Furniture-Authority.com will try to assist you at all times.
We reserve the right to cancel any orders placed with us. Should we choose to cancel an order our liability is limited to one dollar.
All requests for cancellations MUST be made by sending an email request to Cancel_Order@Furniture-Authority.com
It takes 1-2 weeks for the refunds to be processed, after return shipment inspection of merchandise at warehouse.
If for any reason you are not completely satisfied with your purchase from The-Furniture-Authority.com, simply send us an email within 2 days of the delivery. All discontinued items are final sale. No returns or exchanges.
All Returns must have a Return Authorization Number. You can obtain a RA# by emailing us at returns@Furniture-Authority.com
You will be responsible for round trip freight and a 30% restocking fee will be applied to your refund. All refunds will be issued as a store credit only. COD is not acceptable under any circumstances. The cancellation fees on special orders and discontinued item orders will be 50% plus cost of warehouse transfer freight charges ($100 minimum).
If you should need to return or exchange any item(s):
Item(s) being returned must be in manufacturer's original carton and must include all packaging materials and accessories, if applicable.
When shipping merchandise back, please wrap the item(s) in a sturdy box and secure with strong tape. For your protection, insure it for its value.
Return the package prepaid. (Sorry, we cannot accept COD)
Please note that we cannot accept back any item(s) which appears to have been used. In such cases there might be a thirty percent re-stocking fee (thirty percent of the purchase price).
Our Return Address will be notified to you.
If you have any questions, please contact us via email at info@Furniture-Authority.com.
We will be happy to work with you!