Terms and Conditions
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Welcome to The-Furniture-Authority.com
Your Complete Source for Home Furnishings and Accessories.



Come discover us! You will be glad you did!
TEXT Your questions - 1-888-901-4595

We try our best to answer all your calls. Due to high call volume, it is impossible for us to answer all calls.
Chat or Email is the best way to contact us! Please send all your questions at: info@furniture-authority.com


Our website works on a FLASH SALE MODEL! If you like something, purchase it right away!! Prices can change any moment. Placing an item in the cart doesn't guarantee you will get the price. Flash sale prices can change any time. Items in cart, without payment can not be reserved.

Do you really offer FREE Shipping?
YES, on most items! Order total MUST be over $300.
We have warehouse and delivery associates all over USA including but not limited to New Jersey, New York, Georgia, Florida, Texas, Illinois, Los Angeles, San Francisco. If the shipping zip code falls within close range of our warehouse, you will receive FREE basic delivery. Please note all our items are categorized according to warehouse zones. Prices may be different for different zones. Please check "Availability" section to see if you qualify for FREE delivery. OR, simply ask us on LIVECHAT or Text us at 888-901-4595 with the productcode and your zip code. We will happily check if you qualify for FREE SHIPPING.

If your zip code falls outside our FREE shipping zone, the shipping charges will be $150-$275. You will be notified via email. Please be assured, no funds will be taken out of your account until you authorize.

Some orders may go through online with a "FREE SHIPPING METHOD" but will not process if the conditions are not met. Each order is carefully checked by our billing department before the payment is processed. Apartment deliveries have a minimum surcharge of $25 for "outside apartment building drop off delivery". Some cities with apartments don't allow trucks to be parked on the streets, please mention this at the time of placing an order. The drivers can not leave their trucks, if that's the care and you will be charged an additional $75 in case this was not reported ahead of time and driver wasn't notified. You know your delivery location better than we do.

Drop off basic box deliveries to apartments is an additional minimum $75 per flight of stairs. All deliveries are 1-person delivery and your help maybe required by the driver.

All orders under $3000 are consolidated orders. Out of zone deliveries can take approximately 4-6 weeks. Orders less than $300 will need to be confirmed via order department. Due to promotional pricing, and excellent personalized shipping experience, we might not be able to fulfill orders below $300 with FREE shipping. We ship 99% of our orders via personalized local delivery associates or LTL carriers.

All FREE Shipping, curbside deliveries are your responsibility to unload the heavy items off the truck. If you need liftgate service, there's an additional charge of $100.
FREE shipping on Homey Design items is available only within California. Shipping estimates vary according to items you purchase with a minimum charge of $250.



How do I cancel my order?
CANCELLATION FEES:
-same day - 5% of Order Amount (to cover Credit card fees to charge/refund).
-after 1 day but before item shipped - 10% of Order Amount
- if the order has been dispatched - 20% of Order Amount
-after item shipped and is on its way - 30% of Order Amount plus actual round trip freight charges (to cover above and freight recall fee, even if you were given free delivery).

- 30% re-stocking fee, plus actual round trip freight charges, if you cancel the order during warehouse transfer process.

CANCELLATION / RESTOCKING FEE after item reaches you - 30% of Order Amount PLUS 2-way Freight (to cover above and warehouse restocking fee PLUS freight both ways). The cancellation fees on special orders and discontinued item orders will be 50% plus cost of warehouse transfer freight charges ($100 minimum).

We at www.The-Furniture-Authority.com will try to assist you at all times.
We reserve the right to cancel any orders placed with us. Should we choose to cancel an order our liability is limited to one dollar.
All requests for cancellations MUST be made by sending an email request to Cancel_Order@Furniture-Authority.com
It takes 1-2 weeks for the refunds to be processed, after return shipment inspection of merchandise at warehouse. All refunds allowed as store credits only.



What if my order arrives damaged?
Our products are well-packaged to withstand damage during shipping. We refuse to carry products that are easily damaged during shipping. All our products go through a pre-inspection stage before shipping out. If an item looks damaged or parts are missing, you may conveniently request replacement parts by emailing us at info@furniture-authority.com with your order# in the subject. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is shipping by Truck Freight Carrier, or White Glove, please note the important instructions below.
Shipping via Freight Carrier or White Glove Delivery

  • Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
  • If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.

Our goal is to make buying online easy, safe and efficient.If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy.If your item is problematic due to a manufacturer's defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us at orders@furniture-authority.com and we will make every effort to resolve it.Any claim of damage that is not noted on the Bill of Lading is your responsibility to pursue directly with the Trucking Company. KEEP DAMAGED FURNITURE IN ORIGINAL PACKAGING UNTIL FURTHER INSTRUCTED. Please contact us in writing at support@Furniture-Authority.com within 24 hours with Subject Line: "ORDER# __________ DELIVERY DAMAGED".
We reserve the right to repair furniture in customer's home or accept return for repair and/or replacement. Regretfully, we can only authorize full refund in the rare event when we are unable to repair or replace (or find replacement part for) the item, ONLY if the customer notated in the delivery receipt of the damage.
We also expect our customers to accept delivery appointment for any repairs or replacement furniture to complete the order process. We also expect customer's full cooperation in case a pickup is required. Customer's need to make themselves available for our delivery associates to arrange pickup. Customer's full cooperation is required to expedite the resolution.It is important that you inspect the furniture for damages upon delivery, if an item is found defective, we will repair or replace it at no cost to you. If the damage is found after the delivery service leaves, we can still repair or replace that item but we will charge you for the delivery service.


PICKUP FURNITURE
If you pickup the furniture from warehouse yourselves, you need to make sure it's in good condition before you accept it. We do not accept any returns or exchanges for merchandise picked up by customers that's transported by themselves.


How do i return the items?

ATTENTION!!
Due to COVID19, we are not accepting any returns until further notice! Please make sure you really need an item before making the purchase. Thank you for your understanding!

If you have any questions, please contact us via email at info@Furniture-Authority.com.
We will be happy to work with you!
Our policy is subject to change without prior notice.